In-stock products are shipped out within 24 hours of the order being placed, and have a typical shipping time of 3-5 business days. Typical processing time should not be expected during holidays or special promotions. For those busier seasons, please allow Melanin Factory 2-7 business days to process the order, prior to typical shipping time commencing. Once the order is placed, you will receive a tracking link via email.
For domestic orders, free shipping over $50, and for international orders, free shipping over $100. Note we do not ship on Saturdays, Sundays or nationally observed U.S. holidays.
Standard shipping for items under $50, $6.95
Thank you for shopping with Melanin Factory! Our goal is for you to never have to use this page but in case, we’ve provided details below on how to exchange and/or return items you have purchased from our site.
All items can be returned, free of charge, upon approval. At minimum the return must be unopened/unused and contain its original, or gift, receipt in the message sent to the Melanin Factory Service Team.
The following steps are to be used when making an exchange/return:
- Please MESSAGE US at email@example.com with original purchase receipt and reason for exchange/return.
Our Online Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift, please include original receipt, if possible, or gift receipt. If you wish to exchange it for another item, directions will be provided. Only products purchased on melaninfactory.com may be returned.
Print the label from your email.
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
Take the package to any USPS location. Full instructions are included in the return label email.
After item is returned, Melanin Factory is not responsible for returned package once handed over to USPS office.